Excellent Customer Service
Customer service is the magic that makes brands shine. It’s the invisible force that transforms customers into loyal advocates, and strangers into friends. It’s the difference between a one-time purchase and a lifetime of loyalty.
When customer service is excellent, it’s more than just meeting expectations. It’s exceeding them. It’s going above and beyond to make customers feel valued and appreciated.
This impactful one-day online course will teach you the nuances of effective customer service. You’ll learn how to identify and meet customer needs, resolve problems quickly and efficiently, and deliver exceptional service every time.
Based on unit standard 242829 – monitor the level of service to a range of customers, this course is perfect for junior managers of organisations who want to learn how to improve customer service levels and build a brand that customers love.
KEY LEARNING OUTCOMES.
At the completion of the Excellent Customer Service course delegates will be able to:
- Explain the organization’s supply chain, citing examples.
- Identify internal and external customers of the team leader’s work unit, illustrating with examples.
- Detail key performance areas for the team in customer service, aligned with organizational requirements.
- Describe the significance of maintaining and achieving customer service levels, providing examples.
- Outline the repercussions of poor service on the organization’s objectives, supported by examples.
- Measure team performance against organizational standards.
- Record performance information against accepted standards.
- Provide performance feedback to team members following Standard Operating Procedures.
- Identify corrective actions, if needed, and make recommendations to line management