Conflict Management

COURSE OVERVIEW

Conflict at work is inevitable because we all have varying personalities, priorities, and experiences. While unmanaged conflicts, disagreements and out-of-control emotions can harm your important working and personal relationships, effectively managed conflict can promote cooperation and build stronger relationships.

Don’t let conflict derail your team’s efforts. Take advantage of the opportunity to benefit from this powerful training. Designed to teach proven strategies that work in a variety of conflict situations—from minor disagreements to potentially explosive confrontations. You’ll learn how to get a handle on the feelings of anxiety and anger that can sabotage your ability to deal effectively with conflict. The long-term result for you and your organization will be less stress, greater harmony and improved productivity.

KEY LEARNING OUTCOMES

At the completion of Conflict Management training course delegates will be able to:

• Use “constructive conflict” to create opportunities for individual, team and organizational growth
• Implement ways to effectively manage employee-to-employee conflict
• Recognize and correct the major causes of counterproductive conflict
• Identify conflict beneath the surface and stop it before it flames out of control
• Apply resolution strategies for team or group conflict
• Communicate strategies to encourage open dialogue and reduce conflict.